PO Box #100 . Stockertown, PA 18083 .
(877) 456-FUEL
(877) 456-FUEL
Frequently Asked Questions:
Yes We do!!
As the years go by and our area seems to experience more and more warmer winters which makes it very difficult to monitor fuel comsumption in homes.
SOLUTION! New for the 2020 heating season we are introducing smart tank monitors that work through your home/business WIFI signal to monitor your fuel consumption as it happens in real time! No guessing!
This consumption/usage is then reported back to our office which alerts us so we can schedule an effective delivery date so there is never any chance of running low or even worse running out! ++less trips to your home with delivery truck.
If this program interest you please contact us today to get more details on how you can get your own smart oil gauge.
Why can't I apply my full credit available?
We have found that using internet explorer works best with our site and security settings.
If you are having any issues applying the full credit or any other issues with our site. Please close out of your browser and open internet explorer when using our site.
If you still having issues after doing so please call our office at 1-877-456-3835
Most problems usually occur when using Google Chrome and Firefox with our website.
If you are having any issues applying the full credit or any other issues with our site. Please close out of your browser and open internet explorer when using our site.
If you still having issues after doing so please call our office at 1-877-456-3835
Most problems usually occur when using Google Chrome and Firefox with our website.
Does Fuel Cell Petrol offer automatic delivery?
Yes We do!!
As the years go by and our area seems to experience more and more warmer winters which makes it very difficult to monitor fuel comsumption in homes.
SOLUTION! New for the 2020 heating season we are introducing smart tank monitors that work through your home/business WIFI signal to monitor your fuel consumption as it happens in real time! No guessing!
This consumption/usage is then reported back to our office which alerts us so we can schedule an effective delivery date so there is never any chance of running low or even worse running out! ++less trips to your home with delivery truck.
If this program interest you please contact us today to get more details on how you can get your own smart oil gauge.
How do I get a fixed senior/ veteran/ first responder discount applied to my account?
We will apply a $5.00 fixed discount on your online account with proof of credentials. You can email us this proof at: pj@fuelcellpetrol.com
-For seniors: please email copy of Drivers Licence (age 65+ qualify).
-For veterans & active military: please email copy of current military ID or Veterans Card.
-For Fire, EMS and police: please call us at 1-877-456-3835.
-For seniors: please email copy of Drivers Licence (age 65+ qualify).
-For veterans & active military: please email copy of current military ID or Veterans Card.
-For Fire, EMS and police: please call us at 1-877-456-3835.
How do I become Fuel Cell BUCK$ rewards club member? What do I recieve being a member?
ITs EASY!! When you place an order on our website you automatically become a Fuel Cell BUCK$ rewards club member. By being a member you recieve points based on how many gallons you buy. The points = $$ which means $$ off future orders when you redeem them through the online order process.
Does Fuel Cell Petrol offer same day delivery if your tank is empty?
For an extra fee of $150.00 Fuel Cell Petrol will bring your fuel same day. The reason for the extra charge is we will have to reroute our truck(s) and/or refill the truck(s) to accomodate you for same day delivery.
-THIS SERVICE IS AVAILABLE WEEKDAYS ONLY AND BY 3PM FOR SAME DAY (WEEKENDS EXCLUDED).
-IF A CUSTOMER SELECTS THIS OPTION ON THE ONLINE ORDER FORM ON WEEKEND OR AFTER 3PM ON WEEKDAYS IT WILL ASSURE NEXT BUSINESS DAY DELIVERY.
-THIS SERVICE IS AVAILABLE WEEKDAYS ONLY AND BY 3PM FOR SAME DAY (WEEKENDS EXCLUDED).
-IF A CUSTOMER SELECTS THIS OPTION ON THE ONLINE ORDER FORM ON WEEKEND OR AFTER 3PM ON WEEKDAYS IT WILL ASSURE NEXT BUSINESS DAY DELIVERY.
What if I run out of oil during non-business hours?
Fuel Cell Petrol offers after hours emergency delivery to existing customers only.
We will bring you 20 gallons of diesel fuel for a charge of $300. (If restart of furnace is needed that is no charge)
This service is ONLY intended to get you through the night/weekend/non working days until we can get a truck out to you for a standard delivery.
Please call 1-877-456-3835 and follow the prompts to get in touch with an on-call staff member for emergency after hours fuel delivery.
This service costs $300 (cost of 20 gallons of fuel + delivery fee of the fuel) and is due at the time of the emergency delivery. COD ONLY. NO EXCEPTIONS.
Why do I save 5 cents by ordering my fuel online?
By ordering online it saves our staff time on the phone to take your order for delivery and payment information.
So we pass that savings down to the customer! Plus the online customer earns Fuel Cell Buck points which can be redeemed for $$ off future orders.
Order from any PC or mobile device 24/7/365!
So we pass that savings down to the customer! Plus the online customer earns Fuel Cell Buck points which can be redeemed for $$ off future orders.
Order from any PC or mobile device 24/7/365!
How does the customer referral program work in Fuel Cell BUCK$?
Its SIMPLE!!!! Just follow the following steps and you and your friend will recive 50 extra Fuel Cell Buck points to use on a future order.
- First, click the MY ACCOUNT tab at the top right hand corner of the home page and click the refer-a-friend phrase.
- Enter your friends name and email address in the proper boxes.
- Your friend will then receive an email with a link to register an account. **THEY MUST USE THIS EMAILED LINK TO REGISTER AND THEN PLACE AN ORDER FOR FUEL FOR THE POINTS TO TAKE AFFECT FOR BOTH PARTIES.
- Once the fuel order using the link that was sent by the friend to register. The friend & referer will each receive 50 Fuel Cell Buck points to be applied to a future fuel order!
- OVER TIME WE HAVE MADE SOME IMPROVEMENTS TO THE REFFERAL PROGRAM AND THE PROCEDURE PLEASE CALL OUR OFFICE FOR DETAILS.
How do I choose "FILL" my tank on the online order?
Unfortunately you cannot chose a "FILL" option on the online order form. If you would like to "FILL" your tank you would need to chose a gallon amount close to what would need to fill.
For example, if you have a 275g tank and your below 1/4 level chose 250 g (cannot fit 275g in a 275g tank; fuel & tank need room for air and expansion of fuel)
If you do not take the full amount of gallons you ordered Fuel Cell Petrol will email/contact you 24 hours after the delivery with your options of refund which would also include keeping the balance on your account for future orders!
For example, if you have a 275g tank and your below 1/4 level chose 250 g (cannot fit 275g in a 275g tank; fuel & tank need room for air and expansion of fuel)
If you do not take the full amount of gallons you ordered Fuel Cell Petrol will email/contact you 24 hours after the delivery with your options of refund which would also include keeping the balance on your account for future orders!
Where do I find promotion & discount codes?
Want to find promotional discounts to apply to online orders ??
Wan to win FREE prizes/giveaways?
Follow our facebook page: fuel cell petrol, twittter account@oilforless), Instagram account: fuel cell petrol!
We do giveaways monthly or sometimes 2 times per month so stay tuned to them!!
Wan to win FREE prizes/giveaways?
Follow our facebook page: fuel cell petrol, twittter account@oilforless), Instagram account: fuel cell petrol!
We do giveaways monthly or sometimes 2 times per month so stay tuned to them!!
Do you offer any active discounts all year long?
Yes we do!!!!
- All seniors, veterans & active military recieve a $5 off per order. (Min. 150 g order)
Are you saving me money by selling poor quality fuel?
No way! All the fuel we buy, sell and deliver comes from SAME terminals all the other local fuel companies pick up at.
As a matter of fact we treat EVERY gallon of heatign oil we sell with HEAT DOC heating oil fuel additive. For more information on this product please click on diesel/service tab on home page and scroll down to addtitives section.
As a matter of fact we treat EVERY gallon of heatign oil we sell with HEAT DOC heating oil fuel additive. For more information on this product please click on diesel/service tab on home page and scroll down to addtitives section.
How many gallons of oil will I use in a month? A year?
A typical round number of gallons for mid- winter use during the three frigid months of December, January and February will be about 100 gallons per month (about 3 gallons per day). The other nine months of the year will use about the same heating dollars as the three coldest winter months.
How is Fuel Cell Petrol better than my existing fuel company?
Fuel Cell Petrol is a family owned company and we live in the same communities as our customers. Our goal is provide the very best fuel oil service and the absolute lowest price we can offer! Plus we would want the same performance from a local family business who may do buisness with.
In addition, Fuel Cell Petrol also offers rewards points program called Fuel Cell Bucks. These points or bucks as we call them accumulate each time you place an online order from us. The customer can then redeem the points or bucks for $ off future fuel orders. Its a way of saying thank you for being loyal customer to us!
In addition, Fuel Cell Petrol also offers rewards points program called Fuel Cell Bucks. These points or bucks as we call them accumulate each time you place an online order from us. The customer can then redeem the points or bucks for $ off future fuel orders. Its a way of saying thank you for being loyal customer to us!
Do we offer Diesel/Heating Oil treatment?
Yes we do!
This treatment prevents gelling/waxing of fuel in cold weather and enables fuel to burn more efficiently. It also breaks down sludge build-up in your tank. If this is something that you would like when we deliver, then please let us know!
Click the diesel/services tab at teh top of home page adn scroll down to fuel additives for more information on additives we use in our fuels.
This treatment prevents gelling/waxing of fuel in cold weather and enables fuel to burn more efficiently. It also breaks down sludge build-up in your tank. If this is something that you would like when we deliver, then please let us know!
Click the diesel/services tab at teh top of home page adn scroll down to fuel additives for more information on additives we use in our fuels.
What if my furnace needs to be primed and started?
Fuel Cell Petrol will start and prime your furnace free of charge when we come to deliver your fuel. However, because our drivers are not trained in furnace service they only know the basics of restarting/priming a furnace. In circumstances the driver cannot get the furnace started you may have to contact a furnace service company. Fuel Cell Petrol recommends Fields Service Inc. AC Repair & Insulation Service Easton PA | Field's Service, Inc. (fieldsservice.com)
Fuel Cell Petrol, Inc is in no way affililated with Fields Service Inc.
Fuel Cell Petrol, Inc is in no way affililated with Fields Service Inc.
How can I check my oil level in my tank if my gauge is not working, broken and or missing?
Simply click on the YOU TUBE icon on the home page of this website and there you will find a video which will take you step by step and how to do this if your gauge is not working correctly and/or missing.
After watching the video return to this FAQ to find the different tank sizes below. Simply click on the sizes below to see a chart which will traslate your inches to gallons in your tank. **MUST KNOW TANK SIZE TO GET ACCURATE READING!!!
vertical or upright 275 g tank
horizontal or flat 275 g tank
500 g tank
550 g tank
1000 g tank
2000 g tank
How much will it cost me to heat my house?
.Energy prices vary daily. As a result, every year is likely to be different. Even in recent years of so called “peak oil” use prices have gone down as well as up. According to 2009 statistics typical houses in the Philadelphia Metro area will use $900 to $2400 per year for heating, taking into consideration all types of heating sources and of course the prices. A well- maintained oil heat system can save versus the average. It pays to keep your heating system maintained.
Is oil heat safe?
Yes, oil heat is very safe. Many say it may be considered the safest type of heat because it will not explode nor will it get so hot as to catch anything on fire. Yet oil heat is the warmest heat coming out of a heat vent. Thus it warms your home quickly, safely and cost effectively.
© Fuel Cell Petrol. All Rights Reserved.
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© Fuel Cell Petrol. All Rights Reserved.